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Customer Service
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Glendale ParadeStore.com
192 Paris Ave.
Northvale, NJ 07647-2016
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Phone: 800-653-5515 201-767-0233
Fax: 800-555-9269 201-767-3323
E-Mail: CustomerService@glendale.com
Business hours: 9AM – 6 PM Eastern Time Monday – Friday
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| 2008 Holiday Schedule
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| (Online ordering available 24/7/365, but orders will not be processed till next working day.)
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| February 18
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Monday
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Presidents’ Day
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Closed
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| May 26
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Monday
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Memorial Day
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Closed
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| July 4
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Friday
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Independence Day
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Closed
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| September 1
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Monday
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Labor Day
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Closed
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| November 11
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Tuesday
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Veterans' Day |
Closed
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| November 27 – 28
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Thursday & Friday
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Thanksgiving Day
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Closed
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| December 24 – January 1, 2009
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Wednesday - Thursday
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Christmas – New Year’s
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Closed
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| ORDERING ONLINE |
Ordering from Glendale has never been easier or safer than with the on-line Glendale store! Select an aisle on the left to browse the store, then order your selections. "Narrow Your Results" will help you search. When you're satisfied that you have what you want, click on "View Cart" in the upper right corner of the page so you can view everything in your cart. Click on Checkout to complete the order. |
After you've placed an order, you will receive a Confirmation E-Mail with a Confirmation Number. If you should have any questions about your order, please refer to this number when speaking with a Glendale representative. |
Most orders are processed and available items are shipped within 5 business days. Refer to the UPS Ground Service chart to estimate time in transit in number of working days from Northvale, New Jersey. Since all items are not in stock at all times, please allow ample lead time ordering. |
Need Help? Click here for frequently asked questions. Orders may be placed on ParadeStore.com 24/7/365. Any order placed after 4 PM will be processed on the following business day. See Holiday Schedule above. A credit card, if applicable, will not be charged until the order is ready to ship. Our policy is to charge credit cards for shippable items only. Backorders will be charged at time of shipment. If your credit card requires immediate or special handling, please call 1-800-653-5515 during regular business hours or E-Mail us at CustomerService@glendale.com.
If you wish to order by phone or mail but get item numbers from our online store, put items in the shopping cart by clicking on the Add To Cart button. The product numbers will appear with the items in the cart. When you're satisfied that you have what you want, click on "View Cart" in the upper right corner of the page so you can view everything in your cart. To delete the items from your shopping cart before you leave that page, click on the Remove button located under options of your Order Summary. |
CREATING & MANAGING YOUR ACCOUNT
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The web account information enables you to speed up web ordering and access all past internet orders by entering your
E-Mail address and password. Your customer number is the number Glendale assigns to all orders placed with Glendale
by mail or phone, as well as ParadeStore.com that relates to you and your order history with our company |
PRIVACY STATEMENT
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Glendale always has and always will keep customer information confidential. We respect your privacy. Period.
Secure VeriSign
We use VeriSign's 128 bit Secure Sockets Layer (SSL) encryption certificate with Extended Validation (EV) to provide one of the highest levels of security
for your personal information, such as credit card numbers. If you are using Internet Explorer version 7.0 or have a browser that supports Extended Validation SSL you will see the URL address bar turn the color green. A display next to the green bar will toggle between the organization name of Glendale (Catalog Marketplace Inc.) and the certificate issuer Verisign. If you are having trouble seeing this with an EV supported browser click here for some suggestions to correct it. |
RECOMMENDED BROWSERS
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For best performance of this site, please use Mozilla Firefox, or Internet Explorer. For a free download, click one of the icons below:
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ORDERING BY PHONE OR FAX
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If you prefer to order by phone, call us at 800-653-5515 or 201-767-0233 during our business hours Monday-Friday between 9AM and 6PM Eastern Time or fax 800-555-9269 or 201-767-3323 24 hours a day. |
Most orders are processed and available items are shipped within 5 business days. Refer to the UPS Ground Service chart to estimate time in transit in number of working days from Northvale, New Jersey. Since all items are not in stock at all times, please allow ample lead time ordering. |
| If you do not wish to transmit your credit card number on a faxed order, call us toll-free with that information. |
ORDERING BY MAIL
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| Orders and payments should be sent to: 192 Paris Ave., Northvale, NJ 07647-2016. Please make check payable to Glendale. If a mailed order is sent confirming a phone, fax, E-Mail, or Web order, please mark it "CONFIRMATION" to avoid duplication. |
Most orders are processed and available items are shipped within 5 business days. Refer to the UPS Ground Service chart to estimate time in transit in number of working days from Northvale, New Jersey. Since all items are not in stock at all times, please allow ample lead time ordering. |
Within New Jersey, add 7% sales tax. If tax-exempt, tax-exempt certification must be sent with initial order.
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Please make a note of your customer account number that appears above your name on the address label. Using it for each order or inquiry speeds response time!
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If you want to contact us via email, our email address is CustomerService@glendale.com .
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Click here to print an order form.
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CUSTOM ORDERS
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Please plan accordingly. Custom items, for example, are aiguillettes, multi-color cords, cords with specially-added pins, epaulets, patches, and personalized merchandise. Custom work may take 4-7 weeks for delivery except for multi-color cords which may take 4-10 weeks. Credit cards will be charged prior to production of personalized custom work, such as engraving and imprinting. Custom items cannot be canceled once production has begun nor can they be returned. Art charges may still apply.
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PAYMENT TERMS
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| Credit will be extended on authorized purchase orders of schools, military, police and fire units, and government agencies. Terms are Net 30 days. We accept Visa, Impac/SmartPay, Mastercard, Discover, and American Express orders. The transaction name on your statement will be Glendale or Catalog Marketplace. Orders with declined credit cards will be canceled and are subject to a $5 charge on reorders . All other orders, prior to shipment, must be paid in full by check or money order. Please make check or money order payable to Glendale. |
GIFT CERTIFICATES, COUPONS, STORE CREDIT
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| Gift Certificates may be redeemed on all orders. Coupons may be redeemed on online orders only. Want coupons? Sign up now for our online biweekly newsletter, “Bugler”!
Store credit must be used within 12 months of date of issue. |
SALES TAX
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| Within New Jersey, add 7% sales tax. If tax-exempt, tax exempt certificate must be sent with initial order. |
SHIPPING AND DELIVERY
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| When authorized, we will make partial shipments to meet customer deadlines; but partial invoices must be paid within our payment terms. ALL MERCHANDISE IS SHIPPED FOB NEW JERSEY. |
SHIPPING BY UPS OR US POSTAL SERVICE
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| Domestic shipments will be sent by UPS or US Postal Service, whichever is more expedient. Packages to Hawaii, Alaska, Puerto Rico, and other US territories and possessions, and APO/FPO will be sent by USPS Priority. |
MILITARY APO/FPO
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| Because packages to APO/FPO destinations are shipped by both the US Postal Service and military transport, time in transport cannot be guaranteed, nor can packages be tracked. Please allow as much time as possible for delivery. |
RUSH ORDERS
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| If your order must be shipped by air due to destination or for expediency, please call
Glendale at 1-800-653-5515 or 201-767-0233 during our regular business hours:
9-6 Monday – Friday Eastern time. There will be an additional charge for Express Air
Service, determined by weight. |
DOMESTIC SHIPMENTS
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| See shipping rates below for ground delivery. For all orders shipped by ground service within the continental US, shipping charges are determined by the
merchandise value + any additional weight surcharges for flag pole floor stands. |
| PLEASE NOTE: For UPS delivery, a street address must be included in shipping instructions. UPS fees for change-of-delivery address after package has shipped will
be charged to customer. |
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For all orders shipped by ground service within the Continental United States :
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*Free Shipping over $400 (Add weight surcharge for each flag pole floor stand)
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| $ |
0 - |
15 |
....................... add |
$ |
5.00 |
| $ |
16 - |
25 |
....................... add |
$ |
6.00 |
| $ |
26 - |
50 |
....................... add |
$ |
9.00 |
| $ |
51 - |
75 |
....................... add |
$ |
11.00 |
| $ |
76 - |
100 |
....................... add |
$ |
13.00 |
| $ |
101 - |
200 |
....................... add |
$ |
17.00 |
| $ |
201 - |
300 |
....................... add |
$ |
20.00 |
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301 - |
400 |
....................... add |
$ |
22.00 |
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Over |
400 |
....................... *FREE |
$ |
0.00 |
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For each flag pole floor stand, add the following weight surcharges to regular shipping fees: |
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| AAA |
.............................. |
$10 ea |
| AMG |
.............................. |
$10 ea |
| C |
.............................. |
$8 ea |
| EN |
.............................. |
$6 ea |
| F |
.............................. |
$7 ea |
| L8 |
.............................. |
$7 ea |
| LG8 |
.............................. |
$7 ea |
| LG15 |
.............................. |
$10 ea |
| LG20 |
.............................. |
$15 ea |
| MFS |
.............................. |
$15 ea |
| 3W |
.............................. |
$20 ea |
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SHIPPING OUTSIDE THE CONTINENTAL U.S.
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| We confirm shipping charges for international orders by email. For APO/FPO and US
addresses not within the continental US, shipping cost for orders under $400 will be the
amount of the continental US shipping chart above, plus a $10 handling fee. Shipping
costs for orders over $400 will be 8% of the merchandise value, plus a $10 handling
fee. For non-US addresses, estimated shipping cost for orders under $400 will be the amount of
the continental US shipping chart above, plus 15% of merchandise value and a $10
handling fee. For non-US addresses, estimated shipping cost for orders over $400 will be 15% of
the merchandise value, plus a $10 handling fee. If this estimate is not sufficient, we will
notify you prior to shipping. Unless otherwise requested, international orders are
shipped by Global Priority.
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| Glendale ParadeStore is not responsible for collection or payment of duty, tax, or
brokerage fees at non-US addresses.
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BACK ORDERS
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| Unforeseen demand or manufacturer's delays occasionally result in items that are out of stock. Nevertheless, it is our policy to ship all available merchandise and back order the balance unless customer specifies otherwise. There are no additional delivery charges for multiple shipments within the continental U.S. |
SHORTAGES OR DAMAGED GOODS
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| Shortages or damaged merchandise must be reported immediately upon receipt of order. A packing slip is enclosed with each order and will list all merchandise shipped. Damaged cartons or bags must be noted as such and held at point of delivery for UPS damage claim inspection. We cannot accept responsibility for shortages or damages reported more than 48 hours after delivery. |
COLOR MATCHES
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| We have tried to accurately reproduce all colors shown in this online catalog, but some variation may occur due to the processes of printing and scanning. Reorders are best handled by sending a sample for us to match colors. We aim for consistency, but there is a possibility of variation in dye lots. |
RETURNS AND EXCHANGES
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If there are any problems, please notify us immediately upon receipt of order.
Merchandise may be returned within 30 days of receipt with prior authorization and a
Return Merchandise Authorization (RMA) number. We cannot accept returns of two-color cords, rifles,
personalized or specially-sized items, opened videos, DVDs, audio cassettes or CDs,
medals with inserts, custom orders, or used or altered merchandise!
Return items to: Glendale Returns Dept., 192 Paris Ave., Northvale, NJ 07647-2016.
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*Merchandise may be returned in original packaging in "as shipped" condition.
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*We will refund the purchase price for returned items. There may be a 15% restocking on some items.
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*Original shipping charges are not refundable nor can they be credited.
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*We will pay return and/or replacement shipping charges only if shipment was Glendale's error. If duplicate orders are submitted, Glendale is not responsible for return shipping charges.
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RETURN REQUEST FORM
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| Click here for Return Request Form. Please fill out the form completely and email it to
Returns@glendale.com. You will get by return email a Return Merchandise Authorization (RMA) number.
Add the number to the form where indicated, then include the form with your
merchandise so proper credit can be given.
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HOW ELSE CAN WE HELP?
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| Swatches: |
| Swatches are available for cords, berets and scarves to help you match colors. Send requests to CustomerService@glendale.com.
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| Getting it together: |
| If members of your unit will be individually ordering the same merchandise for a particular event, please give us advance notice by writing to Glendale@glendale.com at least three weeks prior to the activity. This will enable us to stock enough of that item to supply your needs.
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| Catalogs: |
| Having a conference or reunion? Let us know, and we’ll be happy to supply catalogs on request. |
| Awards: |
| Sponsoring a competition? Contact us about the Glendale Spirit Awards! The purpose for the award is determined by the host group. These are 1st, 2nd, and 3rd Place engraved eagle trophies presented to individuals or units that have demonstrated special energy, determination, enthusiasm, inspiration, or loyalty.
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| Publicity: |
| Having a competition? Please mail, fax, or email the name and date of the event, location, and phone number or email address for the point of contact. We’ll post the specifics on ParadeStore.com.
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WE WANT TO HEAR FROM YOU …
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| If you don't see an item in the catalog, ask us -- we'll try to locate it for you. We appreciate any suggestions, comments, criticisms, or questions you may have about our catalog, products, or service. |
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| Glendale assumes no liability for any loss, damage, or expense of any kind arising out of the use or abuse of products in this Web site. |
The Glendale Web site and online catalog may not be reproduced in whole or in part without the written consent of Glendale Industries 1-800-653-5515. |
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